Frequently asked

Start with the repair request form. Once your request is accepted, you'll receive step-by-step packing instructions and the shipping address. Ship only with full insurance and signature-on-delivery — the instructions cover exactly how to do this with FedEx or UPS.

Yes. Watches are insured in transit (per the shipping instructions you'll receive) and covered while at the bench. Every watch is photographed and its condition documented on arrival.

A full movement service typically takes 3–5 weeks including multi-day timing observation. Simpler jobs (crystal, gaskets, bracelet work) are faster. You'll get a time estimate with your quote, and you can follow progress live on the order tracker.

Every job is quoted individually after inspection — see the services page for typical starting points. The quote is fixed once you approve it; if anything unexpected is found mid-service, work pauses until you've approved the change.

The watch is reassembled and returned to you, insured. There's no charge for the assessment.

Yes — vintage restoration is a specialty. Original dials, hands, and finishes are preserved unless you specifically request otherwise. Sourcing correct period parts can extend the timeline, and that's always communicated up front.

Careless servicing does; correct servicing protects it. Nothing is polished, swapped, or "upgraded" without your approval, and you receive a written record of all work performed — documentation that helps rather than hurts resale.

Once you approve your quote you'll receive a secure Stripe payment link — also available right on your order tracking page. Card, Apple Pay, and Google Pay are accepted. Nothing is due until you approve the quote.

No. Surgical Watch Works is an independent watchmaker and is not affiliated with, or authorized by, any watch manufacturer. Factory-only concerns (like an in-warranty Rolex) belong with the manufacturer — and I'll tell you so when that's the better path for your watch.